Overview
AI workflow & agent integration
When support messages arrive, who handles them first? Can FAQs auto-reply? Can humans only see pre-summarized cases? We built an AI workflow system that chains tools into automation — intake, intent, routing, drafting, and quality checks — so most steps no longer need hands-on work.
Architecture
Highlights
Agent routing
Messages are classified and prioritized, then sent to the right flow — fewer misses and delays.
Multi-model handoff
Different models for drafting, classification, and QA — each does what it does best.
Visible workflows
See where a message is, what the AI decided, and what was sent.
Improves over time
Outcomes feed back into quality without full manual reconfiguration.
How the workflow runs
- 1
Intake
Messages from web, social, and chat enter one system.
- 2
Intent
AI classifies FAQ vs sales vs complaint and urgency.
- 3
Route
FAQs auto-reply; human cases arrive with context prepared.
- 4
Draft
AI drafts from knowledge and history; QA before send or human confirm.
- 5
Learn
Results improve later routing and reply quality.
Outcomes
Want AI workflows for your business?
Hand repetitive work to AI so your team can focus on higher-value work.